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Shipping Information

At Entheri, we're proud to offer FREE shipping on every order. Our goal is to get your order to you as quickly and smoothly as possible so you can get back to training with confidence.

Order Processing

Once your order is placed, please allow 1–3 business days for processing and dispatch.

An order is considered dispatched once it has been handed over to our shipping partner and is on its way to your delivery address.

During busy periods, promotional events, or public holidays, processing times may extend to up to 7 business days.

Estimated Delivery Times

Delivery times begin once your order has been dispatched and will vary depending on your location.

Estimated delivery times:

• United Kingdom: 5–8 Business Days

• United States: 6–10 Business Days

• Canada: 7–12 Business Days

• Australia: 7–12 Business Days

• New Zealand: 7–12 Business Days

• Europe: 6–10 Business Days

• Rest of the World: 7–15 Business Days

Please note that these are estimated delivery times and are not guaranteed.

During peak seasons, public holidays, or customs inspections, deliveries may take longer than expected. Tracking updates may also be delayed while your parcel is in transit.

Order Changes

Please double-check your shipping information before completing your order.

If you need to change your shipping address or notice an error, please email hello@entheri.com within 24 hours of placing your order.

While we'll always do our best to make changes, we cannot guarantee modifications once your order has entered processing.

If our system detects an issue with your shipping address, we'll contact you by email. If we don't receive a response within 3 business days, we reserve the right to cancel your order and issue a refund.

Delivery Delays

We work hard to dispatch every order as quickly as possible. However, some delays are outside of our control.

Occasionally, shipping carriers may experience delays due to severe weather, customs processing, transportation disruptions, or other unforeseen circumstances.

If your order is affected by a delay, we'll do our best to keep you updated and assist wherever possible. While we cannot guarantee specific delivery dates, we're always happy to help you track your shipment.

Lost or Stolen Packages

Once your order has been handed to the shipping carrier, responsibility for delivery lies with the courier.

If you believe your package has been lost or stolen, please contact us at hello@entheri.com and we'll do everything we can to assist you.

We also recommend contacting the shipping carrier directly, as they can begin an investigation or claims process if required.

Although Entheri cannot accept responsibility for parcels that are lost or stolen while in transit, we'll work with both you and the courier to help resolve the situation. Depending on the outcome of the investigation, we may be able to offer a replacement.

Need Help?

If you have any questions about your order or shipping, our support team is always here to help.

Email: hello@entheri.com

Updates to This Shipping Policy

Entheri reserves the right to update or modify this Shipping Policy at any time without prior notice.

By placing an order through our store, you acknowledge that you have read and accepted this Shipping Policy. We recommend reviewing this page periodically to stay informed of any updates.

One note before you publish: the delivery times above are reasonable examples, but you should adjust them to match your actual shipping method and fulfilment partner so customers receive accurate expectations.