Refund Policy

At Entheri, we're committed to helping athletes move with confidence, protect their shoulders, and perform at their best. We believe in the quality of our products and recommend using your shoulder brace for at least 14 days before deciding if it's right for you.

If you're still not completely satisfied after 14 days, and your purchase falls within our 60-Day Money-Back Guarantee, simply contact us at hello@entheri.com and we'll be happy to help.

Cancellation Policy

If you need to change or cancel your order, please contact us within 24 hours of placing it. After this time, your order may already be processing or prepared for dispatch, which means we may be unable to make changes or cancel it.

If your order is successfully cancelled within the 24-hour window, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We're confident you'll love your Entheri product, which is why we offer a 60-Day Money-Back Guarantee.

We ask that you use your product for at least 14 days so you have enough time to experience its full benefits. If you're still not satisfied after this period, you may request a return within 60 days of receiving your order.

Please note that any shipping charges paid at checkout (where applicable) are non-refundable.

To start a return, simply fill out the form on our Contact Us page or email us directly at hello@entheri.com.

To help us process your request as quickly as possible, please include:

• Your Order Number, or
• The name and email address used when placing your order.

Damaged Items

We carefully inspect and package every order before it leaves our warehouse.

If your product arrives damaged or has a manufacturing defect, please contact us within 72 hours of delivery by emailing hello@entheri.com.

Please include:

• Your order number
• A clear photo of the damaged item
• A brief description of the issue

Once reviewed, we'll determine whether you're eligible for a replacement at no additional cost.

Please note that damage caused by normal wear and tear, accidental damage, misuse, or improper use is not covered under this policy. Damage to the outer packaging alone, where the product inside remains undamaged, is not considered a damaged item.

Shipping & Delivery

We always aim to dispatch and deliver your order as quickly as possible. However, once your package has been handed to the shipping carrier, delivery times are outside of our control.

Entheri cannot be held responsible for shipping delays caused by couriers, customs, severe weather, or other unforeseen circumstances. We are also not responsible for lost, stolen, or delayed packages once they are in transit.

If you experience an issue with your delivery, we recommend contacting the shipping carrier first. If you need additional assistance, our support team is always happy to help where possible.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If you notice an error, contact us within 24 hours of placing your order at hello@entheri.com. After this period, your order may already be processing and we may be unable to update the address.

Orders shipped to an incorrect address due to customer error may not be eligible for a replacement or refund.

Changes to This Policy

Entheri reserves the right to update or modify this Refund Policy at any time without prior notice. We encourage customers to review this page before making a purchase.

By placing an order with Entheri, you acknowledge that you have read and accepted the terms of this Refund Policy.